Purchases made on www.francis-stories.com can be paid either with credit card or PayPal.
All orders are purchased in Euros. The amount on your card statement will be the equivalent amount in your local currency based on the rate applied by your credit card company when your account is debited. Please note that the rate used by your bank or credit card company may not be the exact rate as stated at time of purchase.
Each purchase transaction is subject to maximum security thanks to the use of the most advanced technological systems in the field of e-commerce and encryption systems (SSL) to protect your personal data and credit card information from unauthorized access.
For orders placed when a product is available on pre-order, the payment will still be captured and the product will be shipped on the stated date. We will do our best to avoid delays, but if it happens, we will let you know the new estimated shipping date. If the product has not been shipped yet, you can opt for a refund of the amount paid, executed through the method of payment, and the shipping will be cancelled. To cancel shipping, just email us at firstname.lastname@example.org stating your order number. If the product has already been shipped, the returns & exchanges policy applies.
Once the order is complete, you will receive a confirmation email containing your Order Number and a summary of the purchase details.