All orders received will be shipped within 1 or 2 business days. If unable to comply with these timings, we will notice you through e-mail. For certain pieces, where indicated, which are locally made as orders come in, the order processing time can be longer.
We currently ship from Portugal to Europe (EU and Non-EU) and North America via tracked shipping method. Please see below the shipping rate and delivery times policy.
EU – FREE Express delivery on any order for all destinations in the EU. Shipping will normally take between 3-5 business days.
Non-EU European & North America – FREE Express delivery on any order for non-EU European & North America countries. Shipping will normally take between 4-7 business days. However, due to external factors, such as customs clearances or remoteness of the destination, the order may take longer to arrive.
Rest of the World – If you are from outside Europe or North America, please get in touch, as we don't guarantee shipping to all countries / regions, and shipping costs and conditions vary.
Product prices you see on the website should reflect the applicable taxes (or exemption of them) based on the location from your browser. However, the precise inclusion or exclusion of taxes will only be accurately taken into account once you select the shipping destination at checkout.
Beware that for orders from outside the EU, taxes are not included on the price, and customs fees, customs duties / taxes or additional charges may apply. Non-EU orders are sent under DAP (Delivered at Place) terms.
As soon as your order is shipped, you will receive a confirmation email with your tracking number and a link for tracking your order.
You can cancel your order anytime before it has been shipped, and we will refund the full value paid. We cannot process a cancellation after the package has been collected. If you send your order cancellation email after package has been collected, we will not be able to cancel it, and the order will proceed as per any other usual order.
Delivery Failure and Consequent Return
We set up a notification to your phone number or email address for when the item is out for delivery. If there is a failed delivery attempt, our courrier will get in touch with you to set up a new delivery time or a pick up location. If the item is returned to us due to repetitive delivery failure or expiration of the pick up period, once the item is returned to us we will refund the money paid deducted from all costs incurred.